> ## Documentation Index
> Fetch the complete documentation index at: https://ecommerce-docs.fema.pt/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipment Statuses

> Complete list of FEMA statuses and what they mean.

## Statuses by phase

### Awaiting pickup

| Status | Description |
| - | - |
| Aberta | Label created, awaiting FEMA pickup |
| Espera Levantamento | Awaiting courier collection |
| Espera Recolha | Awaiting pickup |
| A Aguardar Recolha | Variant of awaiting pickup |

### Collected / In warehouse

| Status | Description |
| - | - |
| Recolhida | Parcel collected by courier |
| Entrada Armazém / Entrada Armazem | Arrived at FEMA warehouse (accent variants) |
| Verificada | Verified in warehouse |
| Exportada | Prepared for export |

### In transit

| Status | Description |
| - | - |
| Em Trânsito | In transit to destination |
| Em Trânsito para as Ilhas | In transit to Azores or Madeira |
| Em Trânsito para as Ilhas Espanholas | In transit to the Canary Islands or Balearic Islands |
| Em Trânsito para Plataforma de Destino | En route to local distribution hub |

### Out for delivery

| Status | Description |
| - | - |
| Em Distribuição | Out for delivery today |
| 2ª Volta | Second delivery attempt on the same day |
| Entrega Reagendada | Delivery rescheduled to another date |

### Failed attempt

| Status | Description |
| - | - |
| Entrega Parcial | Partial delivery (only some volumes) |
| Excepção | An exception occurred during delivery |
| Entrega Não Conseguida | Delivery attempt unsuccessful |

### Final statuses: delivered

<Check>These statuses indicate successful delivery.</Check>

| Status | Description |
| - | - |
| **Entregue** | Delivered to the recipient |
| **Levantado na Agência** | Picked up by the recipient at a FEMA branch |

### Final statuses: returned / cancelled

<Warning>These are final statuses. No further automatic updates will occur.</Warning>

| Status | Description |
| - | - |
| Devolvida / Devolvido | Returned to sender |
| Devolvida Ao Remetente | Returned to sender (variant) |
| Devolvida ao Expedidor | Returned to shipper |
| Rejeitada | Rejected by recipient |
| Fechada | Shipment closed without delivery |
| Anulada / Envio Anulado | Label cancelled |
| Envio Abandonado | Shipment abandoned |
| Destruído a Pedido do Expedidor | Destroyed at sender's request |

## Shopify synchronisation

Each shipment's status is automatically synced to Shopify:

| FEMA Status | Shopify Event |
| - | - |
| Em Trânsito / Recolhida / Entrada Armazém / Entrada Armazem | `in_transit` |
| Em Distribuição / 2ª Volta | `out_for_delivery` |
| Entrega Parcial / Excepção / Entrega Não Conseguida / Entrega Reagendada | `attempted_delivery` |
| Entregue / Levantado na Agência | `delivered` |
| Devolvida / Rejeitada / Anulada / etc. | `failure` |


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