Shipment Statuses - FEMA Shopify - Documentation

Statuses by phase

Awaiting pickup

Status	Description
Aberta	Label created, awaiting FEMA pickup
Espera Levantamento	Awaiting courier collection
Espera Recolha	Awaiting pickup
A Aguardar Recolha	Variant of awaiting pickup

Collected / In warehouse

Status	Description
Recolhida	Parcel collected by courier
Entrada Armazém / Entrada Armazem	Arrived at FEMA warehouse (accent variants)
Verificada	Verified in warehouse
Exportada	Prepared for export

In transit

Status	Description
Em Trânsito	In transit to destination
Em Trânsito para as Ilhas	In transit to Azores or Madeira
Em Trânsito para as Ilhas Espanholas	In transit to the Canary Islands or Balearic Islands
Em Trânsito para Plataforma de Destino	En route to local distribution hub

Out for delivery

Status	Description
Em Distribuição	Out for delivery today
2ª Volta	Second delivery attempt on the same day
Entrega Reagendada	Delivery rescheduled to another date

Failed attempt

Status	Description
Entrega Parcial	Partial delivery (only some volumes)
Excepção	An exception occurred during delivery
Entrega Não Conseguida	Delivery attempt unsuccessful

Final statuses: delivered

These statuses indicate successful delivery.

Status	Description
Entregue	Delivered to the recipient
Levantado na Agência	Picked up by the recipient at a FEMA branch

Final statuses: returned / cancelled

These are final statuses. No further automatic updates will occur.

Status	Description
Devolvida / Devolvido	Returned to sender
Devolvida Ao Remetente	Returned to sender (variant)
Devolvida ao Expedidor	Returned to shipper
Rejeitada	Rejected by recipient
Fechada	Shipment closed without delivery
Anulada / Envio Anulado	Label cancelled
Envio Abandonado	Shipment abandoned
Destruído a Pedido do Expedidor	Destroyed at sender’s request

Shopify synchronisation

Each shipment’s status is automatically synced to Shopify:

FEMA Status	Shopify Event
Em Trânsito / Recolhida / Entrada Armazém / Entrada Armazem	`in_transit`
Em Distribuição / 2ª Volta	`out_for_delivery`
Entrega Parcial / Excepção / Entrega Não Conseguida / Entrega Reagendada	`attempted_delivery`
Entregue / Levantado na Agência	`delivered`
Devolvida / Rejeitada / Anulada / etc.	`failure`